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Frequently Asked Questions
First Visit and New Clients
What should I bring to my first appointment at Gladys Pet Hospital?
If you have any previous veterinary records, vaccination history, or a list of products your pet currently uses such as flea prevention or joint supplements, please bring those along. Having this information helps our team get a clear picture of your pet’s health from the start. You can also complete your new client registration online before your visit to save time at the clinic. If you have questions before your first appointment, call us at (604) 850-2000.
Do you see dogs, cats, rabbits, guinea pigs, and hamsters at Gladys Pet Hospital in Abbotsford?
Yes. We provide veterinary care for dogs, cats, rabbits, guinea pigs, and hamsters. Our team has experience working with small animals as well as the more common companion species, and we understand that each species has its own health needs and sensitivities. If you have a question about whether we can help with your specific pet or concern, give us a call at (604) 850-2000.
Where is Gladys Pet Hospital located?
We are located at 110-2630 Gladys Avenue, Abbotsford, BC V2S 3X7, in downtown Abbotsford. We serve clients from Mission, Chilliwack, Langley, and across the Fraser Valley. For parking details or directions, please call us at (604) 850-2000 and our team will be happy to help.
Appointments and Hours
How do I book an appointment at Gladys Pet Hospital?
You can book an appointment online at https://gladysvet.ca/appointment-booking/ or call us directly at (604) 850-2000. We are open seven days a week, so there are plenty of options to find a time that works for your schedule. For urgent same-day needs, please call ahead so we can prepare for your arrival.
What are your hours?
We are open Monday to Friday from 8:00am to 7:00pm and Saturday and Sunday from 9:00am to 5:00pm. We are closed on statutory holidays. We are also available by phone until 9:00pm daily for after-hours guidance on urgent concerns. If your pet is having a life-threatening emergency outside these hours, please contact your nearest emergency veterinary hospital right away.
Do you accept same-day or urgent care appointments?
Yes. We see urgent cases during clinic hours on a same-day basis, and we encourage you to call ahead at (604) 850-2000 when possible so we can be ready for your arrival. Our team is also available by phone until 9:00pm daily for after-hours guidance. For life-threatening emergencies outside our clinic hours, please contact the Animal Emergency Clinic of the Fraser Valley in Langley at 604-514-1711 right away.
Can I request a product refill online?
Yes. You can submit a product refill request through our online form and our team will follow up to confirm. This is available for products previously recommended by our clinic. For anything urgent, please call us directly at (604) 850-2000.
Our Services
What veterinary services does Gladys Pet Hospital offer?
We offer a full range of veterinary services at our Abbotsford clinic. Our highest-priority services include same-day urgent care for pets in need, soft tissue and orthopaedic surgery including TPLO, and in-home end-of-life care for families who would like to say goodbye in the comfort of their home. We also provide pet care services, medical services, pet diagnostics, dental care, nutrition counselling, wellness programmes, medical grooming, additional services, and pet travel services.
Can you help if my pet is having an urgent health issue?
Yes. During clinic hours, we see urgent cases on a same-day basis. Monday to Friday from 8:00am to 7:00pm and weekends from 9:00am to 5:00pm, our team is available for same-day urgent appointments. We are also reachable by phone until 9:00pm daily. For emergencies outside these hours, please go directly to the Animal Emergency Clinic of the Fraser Valley in Langley at 604-514-1711. Do not wait if your pet is in serious distress.
Does Gladys Pet Hospital perform TPLO and orthopaedic surgery?
Yes. TPLO (Tibial Plateau Levelling Osteotomy) is one of our priority surgical services, along with gastrointestinal foreign body removal and a full range of soft tissue and orthopaedic procedures. Our surgical team has over 20 years of veterinary experience and operates under AAHA-accredited protocols. If your dog has been limping or you have been told they may have a cruciate ligament injury, please book a consultation so we can assess what approach is right for them.
Is Gladys Pet Hospital accredited?
Yes. Gladys Pet Hospital is AAHA Accredited through the American Animal Hospital Association. AAHA accreditation is held by fewer than 15 percent of animal hospitals across North America and requires meeting and maintaining elevated standards across veterinary care, staff protocols, equipment, medical records, and facility quality. We are also members of the Canadian Veterinary Medical Association (CVMA) and operate under the oversight of the College of Veterinarians of British Columbia (CVBC).
Payment and Insurance
What payment methods does Gladys Pet Hospital accept?
We accept cash, Visa, Mastercard, debit, and Interac eTransfer. If you have questions about payment at the time of your visit, please ask our front desk team and they will walk you through the options.
Does Gladys Pet Hospital work with pet insurance?
Yes. We work with all major pet insurance providers. We accept plans from Trupanion, Pets Plus Us, Petsecure, 24PetWatch, Desjardins, PC Pet Insurance, Costco Pet Insurance, Furkin, Figo, Spot, and many others. Please note that we do not offer direct billing. You pay at the time of service and submit your claim directly to your insurer for reimbursement. If you have a question about a specific plan, call us at (604) 850-2000.
Do you offer financing options for veterinary care?
Yes. We offer flexible third-party financing options to help spread the cost of veterinary care over time. Our front desk team can explain what is available and help you get set up. For more details, call us at (604) 850-2000 or ask at your next visit.
Will I receive an estimate before care begins?
Yes. We provide estimates before proceeding with care so you understand the expected costs. We encourage you to ask questions at any point. There are no surprises at Gladys Pet Hospital. If you would like a general idea of costs before your appointment, call us at (604) 850-2000 and our team will do their best to give you useful guidance.
Preventive Care
How often should my pet have a wellness exam?
For healthy adult dogs and cats, veterinarians generally recommend a wellness exam at least once a year. Senior pets, typically those aged seven and older, often benefit from twice-yearly exams because age-related changes can progress quickly between annual visits. Rabbits, guinea pigs, and hamsters also benefit from regular health assessments. Gladys Pet Hospital offers annual wellness packages to help you stay on track with your pet’s preventive care.
What vaccines does my pet need in Abbotsford?
Core vaccines are recommended for all dogs and cats in Abbotsford regardless of lifestyle. These protect against common and serious diseases such as rabies, distemper, and parvovirus for dogs, and panleukopenia and herpesvirus for cats. Lifestyle vaccines vary depending on your pet’s activities and exposure risks, and our team will help you determine which are appropriate at your first exam. For rabbits and small animals, we will discuss species-appropriate preventive care during your visit. Call (604) 850-2000 or book online to get started.
How do I protect my pet from parasites in Abbotsford?
The Lower Mainland’s mild, damp climate means that fleas are a year-round concern for dogs and cats in Abbotsford, and ticks, including black-legged ticks that can carry Lyme disease, are present in many outdoor areas. Giardia is also common in local water sources and can affect dogs, cats, and small animals. Our team recommends a year-round preventive plan tailored to your pet’s lifestyle, species, and risk profile. Bring your pet in for a wellness exam and we will help you build the right plan.
After Hours and Emergencies
What should I do if my pet has an emergency outside your clinic hours?
If your pet is experiencing a life-threatening emergency and our clinic is closed, please go directly to the Animal Emergency Clinic of the Fraser Valley, located at 6325 204 Street, Unit 302, Langley, BC V2Y 3B3. Their phone number is 604-514-1711. Do not wait. Our team is also available by phone until 9:00pm daily if you need guidance on whether a situation requires immediate emergency care or can wait until we open.
What counts as a veterinary emergency?
Some situations require immediate attention. Contact us right away or go directly to an emergency animal hospital if your pet is experiencing difficulty breathing, collapse or sudden weakness, seizures, suspected toxin ingestion, inability to urinate, severe or uncontrolled bleeding, trauma from an accident, pale or white gums, or signs of extreme pain. When in doubt, call us at (604) 850-2000. We would rather you call and find out it is not an emergency than wait and have a situation worsen. Our team is available by phone until 9:00pm daily.